Cancellation policy

CANCELLATION POLICY

Last updated: 19 June 2026

This Cancellation Policy outlines your rights to cancel orders 
placed with Gumly+, including orders made using purchase options 
such as Klarna, Shop Pay Installments, or other deferred payment 
methods.

1. RIGHT TO CANCEL

You have the right to cancel your order within 14 days of receiving 
your product, without giving any reason. This cancellation period 
expires 14 days after the day on which you (or a third party 
indicated by you) acquire physical possession of the goods.

For orders consisting of multiple products delivered separately, 
the 14-day period begins on the day you receive the last item.

2. HOW TO CANCEL YOUR ORDER

To exercise your right to cancel, you must inform us of your 
decision by a clear statement before the cancellation period 
expires. You can contact us through:

Email: info@gumly.eu
Contact form: https://gumly.eu/en-nl/pages/contact

Please include your order number and the reason for cancellation 
(optional but helpful).

You may use the model cancellation form provided at the bottom of 
this policy, but it is not obligatory.

3. EFFECTS OF CANCELLATION

If you cancel your order, we will reimburse all payments received 
from you, including the costs of standard delivery (but excluding 
supplementary delivery costs if you chose a delivery type other 
than the least expensive standard delivery).

We may withhold reimbursement until we have received the goods 
back or you have supplied evidence of having returned the goods, 
whichever is the earliest.

We will make the reimbursement without undue delay, and not later 
than 14 days after the day we are informed of your decision to 
cancel.

Reimbursement will be made using the same means of payment you 
used for the initial transaction, unless you have expressly agreed 
otherwise. You will not incur any fees as a result of the 
reimbursement.

4. RETURNING THE PRODUCT

You must send back the goods or hand them over to us without undue 
delay and in any event no later than 14 days from the day you 
communicated your cancellation to us.

Return shipping costs are the responsibility of the customer 
unless the product is defective or incorrectly delivered.

Products must be returned in their original condition, unused, 
unopened, and in their original packaging. Products that have 
been opened, used, or damaged may not be eligible for a full 
refund due to hygiene and safety regulations applicable to 
ingestible products.

5. CANCELLATION OF ORDERS PAID WITH PURCHASE OPTIONS

If you have paid for your order using a purchase option such as 
Klarna, Shop Pay Installments, or similar deferred payment 
methods:

- You may cancel your order under the same conditions described 
above.
- You remain responsible for any scheduled payments to the 
purchase option provider until the cancellation and refund are 
fully processed.
- Once we have received and processed your return, we will notify 
the purchase option provider, who will adjust your payment plan 
or refund any payments already made.
- Refund processing times may vary depending on the purchase 
option provider's policies.

For specific questions about your payment plan, please contact 
the purchase option provider directly.

6. CANCELLATION BEFORE SHIPMENT

If your order has not yet been shipped, you may cancel it at any 
time by contacting us. A full refund will be issued without the 
need to return any goods. Once an order has been shipped, the 
standard 14-day cancellation rights described above apply.

7. SUBSCRIPTION CANCELLATIONS

If you have signed up for a recurring subscription, you may cancel 
your subscription at any time before the next billing date. 
Cancellations made after a billing date will take effect for the 
following billing cycle.

To cancel your subscription:
- Log into your account at gumly.eu
- Email info@gumly.eu with your subscription details

8. EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:
- Products that have been unsealed and are not suitable for return 
due to health protection or hygiene reasons
- Custom-made or personalized products

9. CONTACT US

For any questions regarding this Cancellation Policy, please 
contact:

Gumly+
Hogeweg 19
1401 TK Bussum
Netherlands

Email: info@gumly.eu
KVK: 82816883
VAT: NL003735161B41

10. MODEL CANCELLATION FORM

(Complete and return this form only if you wish to cancel your 
order)

To: Gumly+
Email: info@gumly.eu

I/We hereby give notice that I/We cancel my/our contract of sale 
of the following goods:

Order number: ______________
Product(s): ______________
Ordered on: ______________
Received on: ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on 
paper): ______________
Date: ______________