Privacy policy
Last updated: 18-07-2026
This Privacy Policy explains how Cheercrew ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from [www.cheercrew.com] (the "Site").
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Who we are
Cheercrew is operated by [legal/company name], registered at [business address], [country] (Chamber of Commerce / registration no. [number]). For any privacy questions, contact us at info@cheercrew.com.
2. Information we collect
Information you provide to us:
- Order & contact details: name, email address, billing/shipping address, and phone number.
- Content for your video: the photo(s) you upload, the greeting text you want on the board, the delivery email address, song choices, and any other instructions you give us to create your personalized video.
- Communications: messages you send us via forms, email, or chat.
Information collected automatically:
- Device & usage data: IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
- Payment data is processed directly by our payment providers; we do not store your full card details.
3. How we use your information
We use your information to:
- Process and fulfill your order, including creating and delivering your personalized greeting video;
- Send you order confirmations, updates, and customer support;
- Prevent fraud and keep our Site secure;
- Improve our products, Site, and services;
- Send marketing messages only if you have opted in (you can unsubscribe at any time).
who film and edit the video. We use this content solely to produce and deliver your order.
- We do not sell your photos or personal content.
- We only publish or share a finished video publicly (for example on social media) if you have explicitly requested or consented to this (e.g. by choosing a "post on social media" option).
- Please only upload photos you have the right to use.
5. How we share your information
We share information only with parties that help us run our business, including:
- Shopify, which powers our online store;
- Payment processors (e.g. PayPal, credit card providers, Shop Pay) to process payments;
- Apps and service providers integrated with our store (e.g. product options, reviews, email);
- Our production and delivery team to create and send your video;
- Authorities where required by law.
We do not sell your personal information.
6. International data transfers
Last updated: [date]
This Privacy Policy explains how Cheercrew ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from [www.cheercrew.com] (the "Site").
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Who we are
Cheercrew is operated by [legal/company name], registered at [business address], [country] (Chamber of Commerce / registration no. [number]). For any privacy questions, contact us at info@cheercrew.com.
2. Information we collect
Information you provide to us:
- Order & contact details: name, email address, billing/shipping address, and phone number.
- Content for your video: the photo(s) you upload, the greeting text you want on the board, the delivery email address, song choices, and any other instructions you give us to create your personalized video.
- Communications: messages you send us via forms, email, or chat.
Information collected automatically:
- Device & usage data: IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
- Payment data is processed directly by our payment providers; we do not store your full card details.
3. How we use your information
We use your information to:
- Process and fulfill your order, including creating and delivering your personalized greeting video;
- Send you order confirmations, updates, and customer support;
- Prevent fraud and keep our Site secure;
- Improve our products, Site, and services;
- Send marketing messages only if you have opted in (you can unsubscribe at any time).
4. Your uploaded photos and video content
To create your video, the photo you upload and the greeting details you provide are shared with our production team who film and edit the video. We use this content solely to prod
- We do not sell your photos or personal content.
- We only publish or share a finished video publicly (for example on social media) if you have explicitly requested or consented to this (e.g. by choosing a "post on social media" option).
- Please only upload photos you have the right to use.
5. How we share your information
We share information only with parties that help us run our business, including:
- Shopify, which powers our online store;
- Payment processors (e.g. PayPal, credit card providers, Shop Pay) to process payments;
- Apps and service providers integrated with our store (e.g. product options, reviews, email);
- Our production and delivery team to create and send your video;
- Authorities where required by law.
We do not sell your personal information.
6. International data transfersappropriate safeguards to protect your information.
7. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and (with consent) for marketing. You can manage cookies through your browser settings or our cookie banner where available.
8. Data retention
We keep your personal information only for as long as necessary to fulfill your order, comply with legal, accounting, or reporting obligations, and resolve disputes. Uploaded photos and video content are kept only as long as needed to deliver and support your order, after which they are deleted or anonymized.
9. Your rights
Depending on your location (including under the EU GDPR), you may have the right to:
- Access the personal data we hold about you;
- Request correction or deletion of your data;
- Object to or restrict certain processing;
- Withdraw consent at any time;
11. Children's privacy
Our Site is not intended for children under [16], and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Cheercrew
📧 info@cheercrew.com
5. How we share your information